Here’s a quick primer on how the e-commerce Order-to-Cash model works from a high level.
First the order comes in on the website, then there are two parallel processes for that run for each order.
- The first is the cash collection cycle–getting paid for the product.
- The second is the product fulfillment cycle–getting the product in the hands of the customer.
Here is a listing of services you will likely need
- Front end website store (Shopify, Magento, WooCommerce)
- Payments processing, including credit cards and other electronic payment methods. (CB Insights FinTech 250)
- Customer Financing and collections (CB Insights Lending Payments Article)
- Sales Tax (TaxJar, Avalara, Vertex)
- Customer Fraud detection tools and insurance
- Bank Account
- Order Fulfillment, pick, pack, and ship
- Shipping and delivery, freight and final mile
- Shipping insurance
There are also back end accounting, inventory, CRM, and warehouse systems that keep everything connected and running in sync.
